Shipping & Return Policies
Shipping & Delivery
1) Direct Delivery: For Member customers located in South Westchester, Northern Bronx and Harlem areas in NY, we may offer free direct delivery if your order value is $90 or more, for which you'll receive your order on the same day (order placed in the mornings) or no later than next morning (order placed in the afternoons ).
2) Mail Shipment: For mail shipment customers, the delivery costs and times are estimated as below (based on info from USPS.COM):
(***Same Day Shipping: Orders received before 4PM EST are shipped out same day day*** )
|
Stand Shipping |
Expedient Shipping |
Rush/Overnight Shipping |
|
|
U.S. Continental |
2-4 working days (free shipping) |
2 working days |
next working day |
|
(U.S.) AK & HI & PR |
3-5 working days (free shipping) |
2-3 working days |
1-2 working days |
|
Canada |
7-15 working days (Flat fee $11.99) |
6-10 working days |
3-5 working days |
|
Europe/Oceania/Others |
7-15 working days |
6-10 working days |
3-5 working days |
(Notes: We are not held liable for the USPS delivery schedules and guarantees. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. On very rare occasions international delivery may take up to 4 weeks or more. Customs or import duties may be charged once the parcel reaches its destination country.)
30 Day Eligible Return
Products can be returned for refund or exchange within 30 days of shipping from us if the instructions below are followed to keep the hair products in its original conditions.
"Upon receipt of your order, you may inspect the hair quality and color by gently taking the cardboard with hair weaves out of the plastic bag, taking off the net, and touching the hair and matching the color with yours. At this step, if you decide not to keep it, please contact us promptly for return or exchange. Please Do Not open the security ties holding the hair weaves together, or remove the hair from its supporting cardboard, or alter, spot, spray or perfume anything on the hair and packing materials; otherwise the item may Not be eligible for return. You should gently put on the hair net, push the cardboard with the hair slowly into the bottom opening of the plastic bag and then throughout its body. Then shake a little bit to make sure everything is back to its original packaging conditions, and seal the plastic bag". (More details can found at "Store Policies"-"Return & Exchange".)
Local Pickup/Exchange Service Available
We are located in the downtown area of New Rochelle (85 Crescent Ave, 6-10 minutes walk to the City Train Station), a suburban city just north of New York City. Nearby customers are also welcome to visit us to look at our hair, pick up or exchange for your order after contacting us in case you need to catch an event in a hurry, or you don't want to place an online order just based on computer.