Color Match Service

 

 Typically just looking at our website is good enough to find a color match as we do our best to take product photos in natural and sunny lights to reflect true colors. Also, our return policy allows you to return it for an exchange if there is a mistake made. However, we also provide the following two ways for you to find perfect match.

Option 1: LOCAL VISIT, PURCHASE, PICKUP OR EXCHANGE SERVICE AVAILABLE

We are located in the Downtown New Rochelle (close to the Train Station at 85 Crescent Ave, New Rochelle NY 10801), a city just north of NYC. Nearby customers are welcome to stop by, purchase in store, pick up online orders or exchange orders, etc..

Option 2:  Email us 2-3 true color photos or Mail us your real hair sample

If you email us photos, please make sure that photos of your hair can cover from the top part to bottom and are taken in outdoor natural lights without flash. Please keep in mind that human hair color tends to be different in pictures along with its background colors, lights, and even photo-taking distances. So the more pictures in natural lights, the easier to tell your real hair color by us. Then we'll match the color for you.

Option 3: Get a Free Color Ring Loan

    1) Add a color ring to your shopping cart, and pay it just as you would for a regular purchase.

    2) After receiving the color ring, please compare the color swatch of the color ring to your own hair to get the best possible match.

    3) Mail the color ring back to us within 10 days. We'll issue refund for it if it's proprly kept in original conditions upon receipt of it. (We won't charge any restocking fee for return. But we may deduct the initial shipping expense incurred to us - usually $3 for domestic destinations - if you choose the free shipping option).

We treat the return of the color ring and the order of a full set of hair extensions as two separate transactions. If you decide to buy our extensions, you may immediately order a full set of extensions on our website so that you can receive it sooner, even before you return the color ring; or you may wait to order a full set after you receive the refund for the color ring. So this method does not cost any more than the regular way of purchasing extensions. It just takes a little more time and patience.

We don’t encourage you to keep the color ring regardless of placing an order for hair extensions because the color ring is only for helping you decide your color choice.