WIG DETAILS

Proper care and maintenance matters. The way you care for human hair bundles, weaves or extensions is not much different from the way you care for your own hair. But keep in mind that they need gentle treatment, extra nourishment and extra care with the right care products as they can no longer get nourishment and hydration from roots unlike our growing hair on scalp. So,

1. Brush your hair extensions gently with fingers or a soft bristle wide-tooth brush before and after use.

2. Lightly wash them when there is too much built up, or when they get dry, dull, tangled and frizzy, and unmanageable to style.

3. Wash in lukewarm water, then apply a small amount of shampoo. Rinse out the shampoo and apply a conditioner for 4-5 minutes. Rinse thoroughly. Allow to air dry.

4. Always use a heat-protecting spray when using hot tools such as flat irons and curling irons (temperature not set over 380ºF). A regular cloth-use iron is also ideal to iron hair if the temperature is set between “silk” and “wool” without steam.

5. Use moisturizing and nourishing shampoos, conditioners or leave in creams (e.g., Creme of Nature Argan Oil Moisture Shampoo/Leave-in 7-N-1 Treatment; or OGX Renewing Argan Oil Shampoo, Extra Strength Penetrating Oil for Dry/Coarse Hair, etc.)

6. If the hair has been bleached or colored, we suggest using the above shampoos and leave in conditioners for colored treated hair as well. 

7. When cutting the wefts for installation, please thoroughly glue and seal all cuts of wefts to prevent from shedding.

Shipping & Delivery

1) Direct Delivery: For Member customers located in South Westchester, Northern Bronx and Harlem areas in NY, we may offer free direct delivery if your order value is $90 or more, for which you'll receive your order on the same day (order placed in the mornings) or no later than next morning (order placed in the afternoons ).

2) Mail Shipment: For mail shipment customers, the delivery costs and times are estimated as below (based on info from USPS.COM):

(***Same Day Shipping: Orders received before 4PM EST are shipped out same day day*** )

  (Notes: We are not held liable for the USPS delivery schedules and guarantees. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. On very rare occasions international delivery may take up to 4 weeks or more. Customs or import duties may be charged once the parcel reaches its destination country.)

30 Day Eligible Return

Products can be returned for refund or exchange within 30 days of shipping from us if the instructions below are followed to keep the hair products in its original conditions.

"Upon receipt of your order, you may inspect the hair quality and color by gently taking the cardboard with hair weaves out of the plastic bag, taking off the net, and touching the hair and matching the color with yours. At this step, if you decide not to keep it, please contact us promptly for return or exchange. Please Do Not open the security ties holding the hair weaves together, or remove the hair from its supporting cardboard, or alter, spot, spray or perfume anything on the hair and packing materials; otherwise the item may Not be eligible for return. You should gently put on the hair net, push the cardboard with the hair slowly into the bottom opening of the plastic bag and then throughout its body. Then shake a little bit to make sure everything is back to its original packaging conditions, and seal the plastic bag". (More details can found at "Store Policies"-"Return & Exchange".)

Local Pickup/Exchange Service Available

We are located in the downtown area of New Rochelle (85 Crescent Ave, 6-10 minutes walk to the City Train Station), a suburban city just north of New York City. Nearby customers are also welcome to visit us to look at our hair, pick up or exchange for your order after contacting us in case you need to catch an event in a hurry, or you don't want to place an online order just based on computer.